Terms & Conditions

These Terms & Conditions ("Terms") govern the use of the Udaipur Taxi website (udaipurtaxibook.com) and all taxi, cab and car rental services booked through it, over phone call, or via WhatsApp (collectively, the "Services"), operated from Near Chetak Circle, Panchwati, Udaipur, Rajasthan 313001, India ("Udaipur Taxi", "we", "us", "our").

By browsing our website, requesting a fare quote, or confirming a booking, you ("passenger", "customer", "you") agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Services.

Udaipur Taxi provides chauffeur-driven, commercially licensed cab and car rental services, including but not limited to:

• One-way and round-trip outstation taxis to destinations such as Mount Abu, Kumbhalgarh, Ranakpur, Chittorgarh, Nathdwara, Jodhpur, Jaipur and Ahmedabad.
• Airport pickup and drop at Maharana Pratap Airport (UDR) and railway station transfers.
• Full-day and hourly local sightseeing packages within Udaipur city.
• Wedding, event and corporate travel car rental with Sedan, SUV (Ertiga), Innova Crysta and Tempo Traveller vehicles.

Vehicle availability, exact models and specifications may vary by location and season, subject to fleet availability at the time of dispatch.

A booking request submitted through our website, WhatsApp or phone is treated as a quote enquiry until it is confirmed in writing (via WhatsApp message, SMS or call) by our dispatch team with vehicle type, driver details and final fare.

• Please provide accurate pickup location, drop location, date, time and passenger/luggage count. Incorrect details may result in delayed pickup or trip rescheduling.
• For outstation and airport trips, we recommend booking at least 4-6 hours in advance; same-day and local city bookings are accepted subject to cab availability.
• Driver and vehicle number are shared with you 1-2 hours before the scheduled pickup time wherever possible.
• No online prepayment is required to check fare availability; final confirmation may require a token advance for outstation and multi-day round trips, communicated at the time of booking.

Fares displayed or quoted (e.g. starting from ₹11/km for Sedan, ₹14/km for Ertiga, ₹16/km for Innova Crysta, ₹24/km for Tempo Traveller) are indicative and confirmed on a per-trip basis based on route, vehicle type, trip duration and season.

• Confirmed fares are inclusive of driver allowance, fuel and standard tolls/state permits for the quoted route unless stated otherwise.
• Additional charges may apply for route deviations, extra waiting time beyond the agreed limit, additional kilometers beyond the package, parking fees, monument entry for drivers where applicable, and night halt charges (typically 10:00 PM - 6:00 AM) on multi-day outstation trips.
• Payment can be made via cash, UPI or bank transfer directly to the driver or Udaipur Taxi, as agreed at the time of booking. A GST invoice is available on request for corporate bookings.
• Any advance paid to confirm a booking will be adjusted against the final fare.

We understand travel plans can change. Our cancellation policy is as follows:

• Free cancellation: Cancel at least 6 hours before the scheduled pickup time for a full refund of any advance paid.
• Late cancellation: Cancellations made within 6 hours of pickup, or after a driver has already been dispatched, may attract a cancellation charge to cover driver allocation costs.
• No-show: If the passenger is not reachable or not present at the pickup point within 30 minutes of the scheduled time (without prior communication), the trip may be treated as a no-show and any advance forfeited.
• Refunds, where applicable, are processed to the original mode of payment within 5-7 business days.

Every driver on our platform is background-checked and every vehicle undergoes routine maintenance and sanitization checks. We commit to:

• Verified, uniformed and courteous chauffeurs familiar with local routes, monuments and Mewar history.
• Clean, air-conditioned vehicles with valid commercial registration, permits and insurance.
• Punctual pickup, with real-time flight tracking for airport transfers.

If you experience any issue with driver conduct or vehicle condition, please report it to us immediately via WhatsApp or phone so we can take corrective action.

• Be ready at the pickup point at the confirmed time; excessive waiting may attract additional charges as per section 4.
• Wear seatbelts where fitted and follow the driver's reasonable safety instructions.
• Do not smoke, consume alcohol or carry banned substances inside the vehicle.
• Behave respectfully towards the driver; abusive behaviour or refusal to pay the confirmed fare may result in immediate termination of the trip.
• Passengers are responsible for their personal belongings; please check the vehicle before disembarking.

Standard luggage allowance depends on the vehicle booked (e.g. 2 bags for Sedan, 4 for Ertiga, 6 for Innova Crysta, 10 for Tempo Traveller). Please inform us in advance if you are carrying oversized luggage, sports equipment or additional bags so we can arrange a suitable vehicle.

Carriage of hazardous, illegal, flammable or prohibited items in the vehicle is strictly not allowed, and the driver reserves the right to refuse carriage of such items.

All vehicles operated by Udaipur Taxi carry valid third-party and passenger insurance as mandated under the Motor Vehicles Act. While we take every reasonable precaution for a safe journey, Udaipur Taxi shall not be liable for:

• Delays caused by traffic, weather, road closures, political disruptions, or other circumstances beyond our reasonable control.
• Loss, theft or damage of personal belongings left unattended in the vehicle.
• Missed flights, trains or events due to delays not directly attributable to our negligence, provided reasonable notice of the schedule was given at booking.

Our liability, where established, is limited to the value of the specific booking in question.

Udaipur Taxi shall not be held responsible for any failure or delay in performing its obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, extreme weather, government-imposed restrictions, road blockades, strikes (bandh), or mechanical breakdowns despite routine maintenance. In such events, we will make reasonable efforts to arrange an alternate vehicle or reschedule the trip.

By sharing your phone number for a booking enquiry, you consent to receive booking confirmations, driver details, fare updates and trip-related communication from Udaipur Taxi via call, SMS and WhatsApp. WhatsApp is operated by Meta Platforms, Inc. and use of WhatsApp for communication is subject to WhatsApp's own terms of service, which are independent of Udaipur Taxi.

All content on this website, including the Udaipur Taxi name, logo, text, graphics, route information and page design, is the property of Udaipur Taxi and may not be copied, reproduced or used for commercial purposes without our prior written consent.

These Terms are governed by the laws of India. Any disputes arising out of or in connection with the use of our Services shall be subject to the exclusive jurisdiction of the courts at Udaipur, Rajasthan.

We may update these Terms from time to time to reflect changes in our services, pricing or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

If you have any questions about these Terms & Conditions, please reach out to us:

• Address: Near Chetak Circle, Panchwati, Udaipur, Rajasthan 313001, India
• Phone: +91 99290 12345 (24/7)
• WhatsApp: +91 99290 12345
• Email: info@udaipurtaxibook.com