Privacy Policy

Udaipur Taxi ("we", "us", "our"), operating from Near Chetak Circle, Panchwati, Udaipur, Rajasthan 313001, India, respects your privacy and is committed to protecting the personal information you share with us through our website (udaipurtaxibook.com), phone calls or WhatsApp when booking a taxi service.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have. By using our website or booking our Services, you agree to the practices described in this policy. Please also refer to our Terms & Conditions.

We only collect information that is necessary to plan, confirm and complete your taxi booking:

• To confirm, manage and fulfil your taxi booking, including assigning a driver and vehicle.
• To contact you regarding booking confirmations, driver arrival, delays, or changes to your trip.
• To generate GST invoices for corporate or business bookings where requested.
• To respond to enquiries, complaints or feedback submitted via our website, phone or WhatsApp.
• To improve our website, service quality and route/pricing information based on aggregated, anonymized usage trends.
• To comply with applicable legal, tax and regulatory requirements under Indian law.

We do not use your personal information for automated profiling or to make decisions that produce legal effects concerning you.

We do not sell, rent or trade your personal information. Limited information is shared only as necessary to operate your trip:

• Assigned Driver: Your name, phone number, pickup and drop location are shared with the driver assigned to your trip so they can reach you.
• Service Providers: We may share limited data with trusted providers who support our operations, such as website hosting and SMS/communication gateways, under confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the safety of our passengers, drivers or the public.
• Business Transfers: In the event of a merger, acquisition or transfer of business assets, customer information may be transferred as part of that transaction, subject to confidentiality commitments.

When you submit your phone number through our website's booking form, click "Chat on WhatsApp", or call us directly, you consent to being contacted via phone call, SMS and WhatsApp regarding your booking, fare quotes and customer support. WhatsApp messaging is provided through WhatsApp (operated by Meta Platforms, Inc.); any information you send over WhatsApp is also subject to WhatsApp's own privacy policy.

You can ask us to stop non-essential promotional communication at any time by messaging "STOP" on WhatsApp or informing our support team; essential booking-related communication (e.g. driver details for an active trip) cannot be opted out of while a trip is in progress.

Our website may use cookies and similar technologies to:

• Remember your preferences (e.g. previously entered pickup city) to make future visits easier.
• Understand how visitors use our site through analytics, so we can improve content and page performance.
• Support essential website functionality such as form submissions and session security.

You can disable cookies through your browser settings; however, some parts of the website (such as the booking form) may not function as intended if cookies are disabled.

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure or destruction, including restricted access to booking records and secure handling of contact details by our dispatch team.

However, no method of transmission over the internet or mobile networks is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain booking and trip-related information for as long as necessary to fulfil the purposes described in this policy, including maintaining trip history for customer support, and to meet accounting, tax and legal record-keeping obligations under Indian law. Data no longer required is securely deleted or anonymized.

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated contact or booking details.
• Request deletion of your personal information, subject to any legal or accounting retention requirements.
• Withdraw consent for promotional/marketing communication at any time.

To exercise any of these rights, contact us using the details in Section 13 below. We will respond to verified requests within a reasonable timeframe.

Our Services are intended for use by adults capable of entering into a booking arrangement. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

Our website may contain links to third-party platforms such as WhatsApp, Google Maps, or social media pages. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies before sharing any personal information with them.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

• Address: Near Chetak Circle, Panchwati, Udaipur, Rajasthan 313001, India
• Phone: +91 99290 12345 (24/7)
• WhatsApp: +91 99290 12345
• Email: info@udaipurtaxibook.com